At a Glance
Two-way email lets a clinic and its clients exchange emails from one shared inbox, with every message saved against the client record. Replies to confirmations, enquiries and campaigns are captured rather than lost. ClinicSoftware.com threads client emails into the client's history so any team member can respond in context.
What is two-way email?
Two-way email means clients can reply to your emails and staff can respond, with the whole exchange stored on the client record. Unlike one-way sends, no reply is missed. ClinicSoftware.com collects replies in a shared inbox.
How does two-way email help a clinic?
Enquiries and replies land in one place instead of scattered personal inboxes, so nothing slips through and any team member can pick up a conversation. It keeps every client interaction on the record.
Can email be automated as well?
Yes. Automated emails for confirmations, reminders and campaigns can send on rules, and any replies flow back into the two-way inbox linked to the client.
Key Numbers at a Glance
| Metric | Value |
|---|
| Client emails | Threaded to record |
| Inbox | Shared team inbox |
| Réponses | Captured, not lost |
Frequently Asked Questions
What is two-way email?
It lets clients reply to your emails and staff respond, with the exchange saved on the client record. ClinicSoftware.com collects replies in a shared inbox so nothing is missed.
How is it different from normal email?
Normal marketing email is one-way; two-way email captures replies and threads them to the client, so enquiries are actioned rather than lost in a personal inbox.
Can any team member respond?
Yes. Because conversations sit in a shared inbox on the client record, any team member can see the history and respond in context.
Does it work with automated emails?
Yes. Automated confirmations, reminders and campaigns can send on rules, and replies flow back into the two-way inbox.
How It Works in ClinicSoftware
01
Connect your clinic email in ClinicSoftware.com
02
Route replies into a shared inbox
03
Link every message to the client record
04
Respond in context from the client's history
Envoyez et recevez des e-mails directement dans la plateforme. Chaque message est lié au dossier client, vous offrant un historique complet des communications sans avoir à changer d'application. Automatisez les relances, les confirmations de rendez-vous et les e-mails marketing depuis le même endroit.
Comment ça marche
01
Connectez votre adresse e-mail de clinique dans Paramètres → Intégrations
02
Envoyez un e-mail directement depuis n'importe quel profil client en un clic
03
Les réponses entrantes sont automatiquement regroupées avec le dossier client correspondant
04
Définir des déclencheurs d'e-mails automatisés pour les réservations, rappels et suivis post-visite
Fonctionnalités clés
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Boîte de réception intégrée au CRM
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Enfilage Automatique vers les Dossiers
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Modèles d'E-mail
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Campagnes en masse
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Suivi du taux d'ouverture
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Suivis Automatisés
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Support des Pièces Jointes
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Accusés de lecture
Conseils Pro
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Construisez une bibliothèque de modèles d'email pour vos 10 communications client les plus courantes
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Utilisez le journal de communication comme preuve de consentement du client et de contact pour la conformité RGPD
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Configurer un suivi automatisé 24 heures après le rendez-vous pour recueillir des avis
